CaRa AI by the Numbers | 94% First-Contact Resolution for Home Health and Hospice
CaRa is Careficient’s built-in, AI-powered support agent and training assistant
. Instead of matching keywords to canned responses, she uses a domain-trained AI language model connected only to Careficient’s verified system knowledge to deliver direct, step-by-step answers.
The results speak for themselves. CaRa resolves 94% of questions on first contact with no ticket needed, averages just 4.5 messages to resolution, and escalates only 6% of conversations to a live support agent.
That puts CaRa well ahead of the 54% healthcare AI bot industry average and the 78% achieved by top-tier health SaaS agents, setting a new standard for home health and hospice support.
CaRa is built into your EMR with no separate tool or extra login, ready whenever your team needs her. She is included with Careficient, with no usage fees or overage token charges, so your team can ask as many questions as they need at no additional cost.
